Privacy Policy
Welcome to PelvaGlow. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at privacy@pelvaglow.com.
When you visit our website www.pelvaglow.com, purchase our products, or engage with us on social media, you trust us with your personal information. We take that trust seriously. This Privacy Policy describes:
- What information we collect and why
- How we use your information
- Who we share it with
- How we protect it
- Your rights and choices
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
1. About PelvaGlow
Business Name: PelvaGlow Website: www.pelvaglow.com Email: privacy@pelvaglow.com Business Type: E-commerce retailer of women's wellness and fitness equipment
PelvaGlow is the data controller responsible for your personal information collected through our website, products, and services. This means we determine how and why your data is processed.
2. What Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and in some cases, information from third parties.
2.1 Information You Provide Directly
When you interact with PelvaGlow, you may provide us with:
Account & Purchase Information
- Full name
- Email address
- Billing address and shipping address
- Phone number
- Payment information (Note: we do not store full card details — payments are processed securely through third-party payment processors)
- Order history and purchase details
Communications
- Messages you send to our customer support team
- Responses to surveys or feedback forms
- Reviews or testimonials you submit
- Information provided when entering competitions or promotions
Marketing Preferences
- Email subscription preferences
- Communication opt-in or opt-out choices
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information including:
- Device information — device type, operating system, browser type and version
- Usage data — pages visited, time spent on pages, links clicked, referring URLs
- IP address — used to determine approximate geographic location
- Cookie data — see our Cookie section below for full details
- Purchase behaviour — products viewed, added to cart, purchased
2.3 Information From Third Parties
We may receive information about you from:
- Payment processors (e.g. Stripe, PayPal) — transaction confirmation data
- Social media platforms (e.g. Instagram, TikTok, Facebook) — if you interact with our pages or ads
- Shipping and logistics partners — delivery status updates
- Marketing platforms (e.g. Klaviyo, Mailchimp) — email engagement data
- Review platforms — if you leave a public product review
3. How We Use Your Information
We use your personal information only for legitimate business purposes. Specifically, we use your information to:
Process & Fulfil Orders
- Process your payments securely
- Confirm and fulfil your orders
- Arrange shipping and delivery
- Send order confirmations, tracking updates, and delivery notifications
- Handle returns, refunds, and exchanges
Provide Customer Support
- Respond to your questions and support requests
- Resolve complaints or product issues
- Follow up on warranty or defect claims
Improve Our Products & Website
- Analyse how customers use our website
- Identify technical issues and fix them
- Understand which products and content are most valuable to our customers
- Test new features or website designs
Marketing & Communications (with your consent)
- Send promotional emails, product updates, and special offers
- Personalise content and recommendations based on your purchase history
- Retarget you with relevant ads on social media and other platforms
- Notify you about new PelvaGlow products or collections
Legal & Safety Purposes
- Comply with applicable laws and regulations
- Detect, prevent, and address fraud or security issues
- Enforce our Terms & Conditions and other policies
- Respond to legal requests or government orders where required
4. Legal Basis for Processing Your Data
We process your personal information on the following legal grounds:
| Legal Basis | When We Use It |
|---|---|
| Contract performance | Processing your order, arranging delivery, handling returns |
| Legitimate interests | Improving our website, preventing fraud, analysing business performance |
| Legal obligation | Complying with tax, accounting, and consumer protection laws |
| Your consent | Sending marketing emails, using non-essential cookies, personalised ads |
You have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.
5. Health-Related Information
PelvaGlow sells pelvic floor and thigh strengthening fitness equipment. By the nature of our products, customers may voluntarily share health-related information with us — for example, when contacting customer support about postpartum recovery, pelvic floor health conditions, or specific physical needs.
Our commitments regarding health information:
- 🔒 We treat any health-related information you share with us as highly sensitive
- We will never sell, rent, or share your health information with third parties for marketing purposes
- Health information shared with our support team is used solely to provide you with appropriate assistance
- We do not require you to disclose any health or medical information to purchase or use our products
- Any health-related information you choose to share is held with the highest level of confidentiality
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our site is used.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and activities.
Types of Cookies We Use
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Required for the website to function — shopping cart, checkout, login | ❌ No — these are necessary |
| Performance Cookies | Analyse website traffic and usage patterns (e.g. Google Analytics) | ✅ Yes |
| Functional Cookies | Remember your preferences — language, currency, login details | ✅ Yes |
| Marketing Cookies | Track your browsing to show you relevant ads on other platforms | ✅ Yes |
| Social Media Cookies | Enable social media sharing and interaction features | ✅ Yes |
Managing Your Cookie Preferences
You can manage or disable cookies at any time through:
- The cookie consent banner on our website
- Your browser settings (instructions vary by browser)
- Opt-out tools provided by third parties such as Google Analytics Opt-out or Your Online Choices
Disabling certain cookies may affect the functionality of our website.
7. Who We Share Your Information With
We do not sell your personal information. We only share it with trusted third parties who help us run our business, under strict confidentiality agreements.
| Third Party Category | Examples | Purpose |
|---|---|---|
| Payment Processors | Stripe, PayPal, Afterpay | Secure payment processing |
| Shipping Partners | FedEx, UPS, Royal Mail, Australia Post | Order fulfilment and delivery |
| Email Marketing | Klaviyo, Mailchimp | Sending order updates and marketing emails |
| Website Analytics | Google Analytics, Meta Pixel | Understanding website traffic and user behaviour |
| Social Media Platforms | Instagram, TikTok, Facebook | Advertising and customer engagement |
| Customer Support Tools | Zendesk, Gorgias | Managing customer enquiries |
| Cloud Storage & IT | AWS, Shopify | Securely storing and managing business data |
We will also share your information if:
- Required by law, court order, or government authority
- Necessary to protect the rights, safety, or property of PelvaGlow, our customers, or the public
- Our business is sold or transferred — in which case customer data may be transferred as a business asset, and you will be notified
8. International Data Transfers
PelvaGlow operates globally and some of our third-party service providers are based outside your country of residence. Your personal information may be transferred to and processed in countries with different data protection laws than your own.
Where we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Transfers only to countries with adequate data protection frameworks
- Contractual obligations on all international third-party processors
9. How Long We Keep Your Information
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy.
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years (legal/tax compliance) |
| Customer account information | Duration of account + 2 years after last activity |
| Marketing preferences & email data | Until you unsubscribe or request deletion |
| Customer support communications | 3 years from last interaction |
| Website analytics data | 26 months (Google Analytics default) |
| Cookie data | Varies by cookie type — see Section 6 |
When data is no longer needed, we securely delete or anonymise it.
10. Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
| Right | What It Means |
|---|---|
| ✅ Right to Access | Request a copy of the personal information we hold about you |
| ✅ Right to Correction | Ask us to correct inaccurate or incomplete information |
| ✅ Right to Deletion | Request that we delete your personal information ("right to be forgotten") |
| ✅ Right to Restriction | Ask us to limit how we use your data in certain circumstances |
| ✅ Right to Portability | Request your data in a portable, machine-readable format |
| ✅ Right to Object | Object to our use of your data for marketing or legitimate interest purposes |
| ✅ Right to Withdraw Consent | Withdraw consent for marketing or non-essential cookies at any time |
| ✅ Right to Complain | Lodge a complaint with your local data protection authority |
To exercise any of these rights, contact us at: 📧 privacy@pelvaglow.com
We will respond to all requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you accordingly.
11. Children's Privacy
PelvaGlow products are designed for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@pelvaglow.com and we will delete that information promptly.
12. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:
- 🔐 SSL encryption on all pages of our website
- 🔐 Encrypted payment processing — we never store your full card details
- 🔐 Access controls — only authorised team members can access customer data
- 🔐 Regular security audits of our systems and third-party providers
- 🔐 Secure cloud storage with reputable, compliant providers
- 🔐 Staff training on data protection and privacy best practices
While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that affects your personal information.
13. Third Party Websites & Links
Our website may contain links to third-party websites, social media platforms, or partner pages. This Privacy Policy applies only to PelvaGlow's website and services.
We are not responsible for the privacy practices of any third-party websites. We encourage you to read the privacy policies of any external sites you visit.
14. Marketing & Email Communications
With your consent, we may send you:
- Order confirmation and shipping updates (these are transactional, not marketing)
- Promotional emails about new products, sales, and offers
- Wellness tips and content related to pelvic health and fitness
- Loyalty rewards and exclusive subscriber offers
Unsubscribing: You can opt out of marketing emails at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email
- Emailing us at privacy@pelvaglow.com with "Unsubscribe" in the subject line
- Updating your preferences in your PelvaGlow account settings
Unsubscribing from marketing emails will not affect transactional emails related to your orders.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered customers by email
- Display a notice on our website for a reasonable period
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
16. Contact Us & How to Complain
For all privacy-related enquiries, requests, or complaints:
📧 Email: privacy@pelvaglow.com 🌐 Website: www.pelvaglow.com/privacy 📮 Response Time: Within 30 days of receiving your request
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority:
- 🇺🇸 USA: Federal Trade Commission — ftc.gov
- 🇬🇧 UK: Information Commissioner's Office — ico.org.uk
- 🇦🇺 Australia: Office of the Australian Information Commissioner — oaic.gov.au
- 🇪🇺 EU: Your national Data Protection Authority — edpb.europa.eu
- 🇨🇦 Canada: Office of the Privacy Commissioner — priv.gc.ca
Our Privacy Promise
At PelvaGlow, privacy is not a checkbox — it is part of how we respect every woman who trusts us with her wellness journey. We will always be transparent about what we collect, honest about how we use it, and committed to protecting it.
Thank you for being part of the PelvaGlow community.
PelvaGlow — Glow from the Inside Out.